Privacy policy
Last updated October 9, 2026
The short version: we don't record your calls. We keep your email, your minutes and a short note of each call so your account works, and characters keep a few lines of memory about you that you can delete at any time. When a safety check is triggered, we keep the line that triggered it. We use no advertising or tracking cookies, and we never sell your data.
Who we are
Late Call is the operating name of the platform and its owning entity, which is responsible for your data (the "controller"). Contact us about privacy at privacy@latecall.app.
What we collect and why
| Data | Why | Kept for |
|---|---|---|
| Email and password (stored only as a secure hash) | Your account and logging in; password reset emails | Until you close your account, then deleted or anonymised within 30 days |
| PIN, and your phone number if you add one | Recognising you when you call from a phone | Until you remove it or close your account |
| Age check result: passed or not, when, and which provider checked | Keeping Late Call adults-only | Until you close your account, then deleted or anonymised within 30 days |
| Minutes, purchases and payment confirmations | Selling and counting minutes; tax and accounting | Up to 7 years, as tax and accounting law requires |
| Call records: when, how long, which character, how it ended | Your call history, billing questions, keeping the service running | 12 months |
| Memory notes: a short summary per character of what you've talked about | So characters remember you between calls | Until you delete them in your account, or close it |
| The last few lines of a call | Picking up where you left off if a call drops | 15 minutes, then deleted automatically |
| Safety log: the line that triggered a safety check, the scores, and what happened | Enforcing our rules, reviewing paused accounts, legal duties | 12 months, longer if needed for a legal claim or report |
| Phone-line technical logs (call setup events, caller number) | Fixing problems with phone calls | 7 days |
| IP address | Limiting repeated log-in and sign-up attempts | Up to 2 hours |
Your date of birth is checked and then thrown away; we only keep the result. ID documents, if the age check asks for them, go to the age-check provider and are never stored by us.
Your voice and what you say
While you're on a call, your voice is streamed to our AI provider so the character can hear you and reply. We don't record or store the audio. What you say is also turned into text and checked line by line by our safety system. Apart from the memory notes, the last-lines buffer and the safety log described above, the conversation isn't kept.
Sensitive data and consent
What you say on a call can reveal your sex life or sexual orientation, which the law treats as sensitive. We only process it with your explicit consent, which you give when you create your account. You can withdraw it at any time by closing your account or deleting your memories; this doesn't affect what we did before.
Our legal bases
- Contract: running your account, calls and purchases.
- Explicit consent: processing the content of your calls, as above.
- Legal obligation: tax records, age checks where they're required, reports to authorities.
- Legitimate interests: safety checks, preventing fraud and abuse, keeping the service secure, and counting visits (see below).
Automated safety decisions
Our safety system can end a call and pause your account without a person deciding first, for example if a caller says they're under 18 or talks about harming someone. This protects callers and keeps the service lawful. Every pause is reviewed by a person; you can ask for that review, explain your side and contest the decision by writing to support@latecall.app.
Who we share it with
Only with the companies that run parts of Late Call for us, under contracts that limit what they can do with your data:
- AI providers: the voice and text models that power the characters, write memory notes and help with safety checks.
- Safety check providers: systems that check each caller line against our rules.
- Cloud hosting and infrastructure providers: our servers and database.
- Payment processing providers: payments. They handle your card details; we never see them.
- Age verification providers: checking that you're an adult.
- Telephone carriers: connecting phone calls, which includes your phone number.
- Email delivery services: account emails such as password resets.
- Font providers: the site's fonts, which your browser loads from Google Fonts.
Some of these are outside the European Economic Area, including in the USA. Where data leaves the EEA we rely on adequacy decisions, Standard Contractual Clauses approved by the European Commission, or other legally recognised transfer mechanisms. We may also share data when the law requires it, for example reports of child sexual abuse material or credible threats to someone's life.
Cookies and visit counts
- One cookie,
ah_session, keeps you logged in for up to 30 days. It's strictly necessary, so we don't ask before setting it. - Your browser remembers that you've confirmed you're 18 (
ah-18, in local storage) so the age screen doesn't come back on every visit. - We count page visits, which site referred you, and clicks on a few buttons as daily totals only. No cookie, no identifier and nothing that links a visit to you. Totals are kept for about 13 months.
- No advertising, tracking or social media cookies.
Your rights
You can ask us for a copy of your data, to correct it, to delete it, to restrict or object to how we use it, or to receive it in a portable format. You can delete character memories yourself in your account. Write to privacy@latecall.app from the email on your account and we'll answer within one month. If you're not happy with our answer, you can complain to the data protection authority in the country where you live or work (in the UK, the Information Commissioner's Office).
Security
Connections are encrypted (HTTPS), passwords are stored only as salted hashes, the servers accept logins by key only, and access to account data is limited to the people who need it to run Late Call.
Under 18s
Late Call is not for anyone under 18. If we learn that a minor has used it, we close the account and delete their data, except what we must keep to protect children or meet legal duties.
Changes
We may update this policy at any time. The latest version is always on this page, and we may also tell you about changes by email or on the site.